Privacy Policy

Privacy Policy

Welcome to Truegacy.com! This Privacy Policy explains how we handle your personal information when you use our services, visit our website (Truegacy.com), or interact with us in any way. Throughout this policy, "we," "us," or "our" refers to Truegacy, and "you" or "your" refers to you as the user of our services, whether you're a customer visitor or someone else whose info we collect, Please read this Privacy Policy carefully, By using our services or accessing our website, you agree to the collection, use, and disclosure of your information as outlined here.

If you do not agree with this Privacy Policy, we kindly ask that you refrain from using or accessing any of our services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically for operational, legal, or regulatory reasons. Any updates will be posted on the Site, with the "Last updated" date modified accordingly. We will also take any other necessary steps required by applicable law to ensure compliance.

How We Collect and Use Your Personal Information

In order to offer our Services effectively, we gather personal information about you from various sources. The type of information we collect and use depends on how you engage with us.

In addition to the outlined uses below, we may utilize the information we gather to communicate with you, deliver our Services, adhere to legal obligations, enforce our terms of service, and safeguard the Services, our rights, and the rights of our users and others.

What We Collect

The personal info we gather from you depends on how you use our Site and Services. By "personal info," we mean data that can identify or relate to you. Below are the categories and types of personal info we collect.

Data We Get Directly from You

The info you directly give us through our Services can include:

Basic contact details like your name, address, phone number, and email.
Order details such as your name, billing and shipping addresses, payment confirmation, email, and phone number.
Account specifics like your username, password, and security questions.
Shopping data, like the items you view, add to your cart, or save to your wishlist.
Customer support data, including what you share in messages to us through the Services.

Some Service features might need you to provide specific info about yourself directly. You can choose not to, but this could limit your access to or use of those features.

Data Collected via Cookies:

We gather certain info about how you use the Services automatically ("Usage Data"). This is done using cookies, pixels, and similar tech ("Cookies"). Usage Data might cover how you use our Site and your account, including device and browser details, network connection info, your IP address, and other data related to your use of the Services.

Data from Third Parties:

We might also get info about you from third parties, like:

Companies supporting our Site and Services, such as Shopify.
Payment processors gathering payment details (like bank account or card info) to process your orders and provide requested products or services, as per our agreement with you.
When you visit our Site, open our emails, or interact with our Services or ads, we or our partners might automatically gather certain data using online tracking methods like pixels, web beacons, SDKs, libraries, and cookies.

Any data we receive from third parties follows this Privacy Policy. We're not responsible for the accuracy of info provided by third parties or their policies. For more details, check out the "Third Party Websites and Links" section below.

How We Use Your Info:

Providing Products and Services: We use your info to offer you Services as per our contract, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, managing your account, arranging shipping, enabling reviews, and handling returns and exchanges.
Marketing and Advertising: Your info helps us with marketing and promotions, like sending marketing emails, texts, or mail, and showing ads for products or services. This may involve tailoring Services and ads on our Site and other sites.
Security and Fraud Prevention: We use your info to detect, investigate, or address potential fraud, illegal, or malicious activity. You're responsible for safeguarding your account credentials. Don't share your username, password, or access details. If you suspect your account's compromised, let us know right away.
Communication: Your info aids in providing customer support and improving our Services. This aligns with our interest in being responsive, offering effective services, and maintaining our relationship with you.

Cookies

We use Cookies on our Site, similar to many other websites. For details about the Cookies used to power our Shopify store, check out https://www.shopify.com/legal/cookies. These Cookies help improve our Site and Services, remembering your preferences, and running analytics to understand user interaction. We may also allow third parties to use Cookies to enhance services, products, and advertising.

Most browsers accept Cookies by default, but you can adjust your settings to remove or reject them. However, doing so may affect your user experience, causing certain features to work incorrectly or be unavailable. Blocking Cookies might not entirely stop us from sharing info with third parties like our advertising partners.

How We disclose your info

We may share your personal info with third parties in specific situations, as outlined in this Privacy Policy:

With vendors or third parties who provide services on our behalf (like IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to offer services and advertise to you. These partners will handle your info according to their own privacy policies.
When you direct, request, or consent to us sharing certain info with third parties, such as for shipping products or via social media widgets or login integrations.
With our affiliates or within our corporate group, as part of running a successful business.
In connection with business transactions like mergers or bankruptcies, to comply with legal obligations, enforce terms of service, and protect or defend the Services and our users' rights.

User-Generated Content

You might be able to post product reviews and other user-generated content on the Services. If you decide to share such content in a public area of the Services, it will be accessible to anyone.

We can't control who accesses the info you choose to share, and we can't guarantee that those parties will respect your privacy or keep it secure. We're not liable for the privacy or security of any info you make public, or for the accuracy, use, or misuse of info disclosed or received from third parties.

Third-Party Websites and Links

Our Site might include links to websites or online platforms operated by third parties. If you click on these links to sites not controlled by us, it's essential to review their privacy and security policies, as well as their terms and conditions. We don't guarantee or take responsibility for the privacy or security of such sites, nor do we guarantee the accuracy, completeness, or reliability of the information found on them.

Any info you share in public or semi-public spaces, including on third-party social networking platforms, might be visible to other users of the Services or those platforms. This info could be used by us or by third parties without restrictions. Our inclusion of these links doesn't imply endorsement of the content on those platforms or of their owners or operators unless otherwise stated on the Services.

Children's Data

Our Services aren't meant for children, and we don't knowingly collect personal info about them. If you're a parent or guardian and find out that your child has given us their info, you can contact us to request its deletion.

As of the Effective Date of this Privacy Policy, we don't knowingly "share" or "sell" (as defined by law) personal info of individuals under 16 years old.

Security and Data Retention

Please note that no security measures are foolproof, and we can't guarantee "perfect security." Also, any info you send to us might not be secure during transit. We advise against using unsecured channels for sharing sensitive or confidential info with us.

How long we keep your personal info varies. Factors include whether we need it for your account, to offer Services, meet legal requirements, settle disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on your location, you might have some or all of the rights listed below concerning your personal info. However, these rights aren't absolute, may only apply in certain situations, and we might decline your request as allowed by law.

Right to Access/Know: You can request access to your personal info we hold, including details of how we use and share it.
Right to Delete: You can ask us to delete the personal info we have about you.
Right to Correct: You can request corrections to inaccurate personal info we hold about you.
Right of Portability: You can get a copy of your personal info and request its transfer to a third party in some situations.
Restriction of Processing: You can ask us to stop or limit our processing of your personal info.
Withdrawal of Consent: If we rely on your consent to process your personal info, you can withdraw it.
Appeal: If we reject your request, you can appeal our decision by replying directly to our denial.
Managing Communication Preferences: You can opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. However, we may still send non-promotional emails related to your account or orders.

You can exercise these rights on our Site or by contacting us using the provided details.

We won't discriminate against you for using these rights. We might need info from you to verify your identity before responding to your request. If you authorize someone else to act on your behalf, we'll need proof of your authorization and might need you to verify your identity directly with us. We'll respond to your request promptly as required by law.

Complaints

If you're unhappy with how we handle your personal info, please reach out to us using the contact details below. If you're unsatisfied with our response, you may have the right, depending on your location, to appeal our decision by contacting us or by lodging a complaint with your local data protection authority.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please email us at Truegacy@gmail.com or use our contact form. https://truegacy.com/pages/contact

We are the data controller of your personal information under applicable data protection laws. For inquiries, contact our representative at Truegacy@gmail.com